Refund policy

Returns & Refunds Policy

We want every customer to receive the correct motorcycle parts and tyres in perfect condition. Because these items are safety‑critical and often specific to individual bikes, returns are only accepted in the circumstances outlined below.

When Returns Are Accepted

We can accept a return only if:

the part or tyre is faulty,
the item arrives damaged in transit, or
we have sent the wrong item.

In these cases, the item must be unused, unfitted, unmounted (where applicable), and in the same condition it was delivered.

We cannot accept returns for:

change of mind
ordering the wrong size, fitment, or specification
deciding you no longer want the item
tyres or parts that have been fitted, installed, inflated, used, or altered in any way

How to Report an Issue

If your part or tyre arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery at sales@motobench.co.uk with:

your order number
a description of the issue
clear photos of the item and packaging

We will arrange a replacement or refund once the issue is confirmed.

Lost Parcels

If your order has not arrived 7 working days after dispatch:

contact us at sales@motobench.co.uk
we will investigate with the courier
if the parcel is confirmed lost, we will issue a replacement or refund

Refunds

Once a return (for eligible reasons) is received and inspected, refunds are issued within 5 working days to your original payment method.

Exclusions