Shipping & Dispatch

Orders placed before 2.30pm are processed the same day. Most motorcycle parts and tyres arrive with us from our UK distributor within 1–2 working days, and are dispatched promptly on the next available Parcelforce collection from our Aberdeen base.

Delivery Times

Once collected, delivery is usually 2 working days via Parcelforce 48. Most customers receive their parts or tyres within 5–6 working days from placing their order, depending on location.

Tracking

All orders are shipped using a fully tracked courier service. Tracking details are emailed as soon as your parcel has been collected. Please allow up to 24 hours for tracking to update.

Dispatch Schedule

Orders are dispatched on the next available Parcelforce collection after the item has arrived with us. Dispatch days may vary depending on courier availability, public holidays, or operational delays.

Delivery Estimates

Delivery times are estimates only and may vary depending on location, courier workload, weather conditions, or other factors outside our control. A delivery is not considered delayed until 7 working days have passed from the date of dispatch.

If Your Order Has Not Arrived After 7 Working Days

Please contact us at sales@motobench.co.uk with your order number. We will:

• check the tracking status
• contact the courier on your behalf
• provide an update or resolution
• arrange a replacement or refund if the parcel is confirmed lost

Exclusions

We do not ship to:

• PO Boxes
• BFPO addresses
• Addresses outwith Scotland, England, Wales or Northern Ireland.

Damaged or Missing Parcels

If your parcel arrives damaged or appears to be missing items, please notify us within 48 hours of delivery with photographs of the packaging and product. This allows us to raise a claim with the courier promptly.